Pallets or large parcels to private individuals
For country specific details, please consult the page in your local language.
DHL Home Delivery is suitable for sending slightly less bulky parcel goods or a single pallet to private individuals.
What can you send with DHL Home Delivery?
- Package: Yes (note that all goods over 35 kg must be placed on a pallet)
- Pallet: Yes
- Non-stackable goods: Yes
Guaranteed delivery? No. Delivery times cannot be guaranteed as they are only estimated. If you want guaranteed on-time delivery, choose a UPS Express delivery solution or add it as a supplement.
Read more about guaranteed delivery times here.
*For packages weighing 50 kg or more, the maximum length is 299 cm.
A tailgate lift for collection and delivery is included in the price.
If the add-on is purchased, the recipient will be notified that the shipment is on its way, as well as the delivery time. Please note that this can increase the lead time by up to one day.
If the supplement is purchased, the driver will contact the recipient 15-30 minutes before delivery.
Ship safely with Sendify Secure, the obvious protection for your shipment no matter which carrier you choose or where you ship to. Learn more here.
This allows the recipient to receive the goods without being present.
How does the customer journey look like?
DHL Home Delivery offers a flexible and reliable service for home deliveries to private persons. With a variety of tailor-made deliveries to private individuals, both you and your customers receive a reliable and flexible service.
- The customer receives an SMS with a link to DHL Freight's website to choose the delivery date and time. The customer also gets the opportunity to pick up the package at the terminal.
- The customer receives an SMS that the delivery is on its way.
- The driver contacts the customer 15 - 30 minutes before arrival.
- The delivery goes to the plot boundary / entrance.
Cancellation
If you are not going to send your shipment, you should cancel it so that the carrier does not come out unnecessarily. You can do this easily via the "orders" menu option.
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