Shipping services with a guarantee
When a shipping service you buy has a "guaranteed" delivery time, this means that your goods will be prioritized over other goods during transport. If the shipment is still delayed, you can often get a partial or full refund of the shipping costs*.
Important: You must contact us when this happens as carriers do not automatically give refunds for late guaranteed services?
Which transportation services are "guaranteed"?
- UPS Express Saver
- UPS Express
- UPS Express Plus
*In cases where UPS provides a money-back guarantee for a shipment, they will reimburse the shipping cost less any surcharges, sales taxes, customs duties, and taxes and other fees.
NOTE! Disabled guarantee service for TNT Express, TNT Express 09:00 / 10:00 / 12:00 due to network disruption. This means that TNT does not compensate for delays.
Compensation
In general, no compensation is paid if the late delivery is beyond the carrier's control. This could be due to customs clearance taking time, bad weather preventing them from taking off with their planes or the recipient not being there when the delivery is attempted.
Different carriers handle their warranty cases in different ways.
Restrictions
UPS
In case of delayed delivery, you can get a full refund of the shipping costs. Please note that your shipment must fall within the limits below for the warranty to apply:
- Longest side must not exceed 100 cm.
- The next longest side must not exceed 76 cm.
- The shipment must not contain packages weighing more than 32 kg.
- Items must be fully packed with corrugated cardboard.
- Items must not be packed in metal or wooden transport containers.
- Length + circumference must not exceed 300 cm.
- Must be notified no later than 15 days after the planned date of delivery
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