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      📦 Shipping from Sweden to Zalando – Step-by-Step Guide

      This guide explains how to correctly ship goods from Sweden to Zalando’s Fulfillment Centers (FCs). By following these steps, you ensure that your parcels or pallets are received without delays or rejections.

      đźšš Shipping Parcels

      If you are sending small parcel shipments, these can only be shipped via
      DHL Express, UPS, or FedEx.

      • No delivery timeslot booking is required

      • Each carton must have a Zalando SSCC label (Serial Shipping Container Code)

      • Upload all tracking numbers in Zalando Vendor Portal (zDirect)

      đź’ˇ Tip: Always make sure that every carton has a visible SSCC label before shipping.
      Missing or incorrect labels will cause delays during Zalando’s check-in process.

      🏗️ Shipping Pallets (LTL/FTL Freight: DHL Freight, DSV)

      Zalando has strict inbound requirements for palletized shipments.
      If the carrier fails to comply, Zalando may refuse the truck upon arrival.

      ⚠️ Note: You must select the “Timeslot Booking” add-on when booking your pallet shipment in Sendify.

      1. Pallet Preparation

      • Use EUR-standard pallets (120 Ă— 80 cm) in good condition and heat-treated (IPPC-marked)

      • Maximum height: 1.8 m (including pallet)

      • Maximum weight: 500 kg, depending on the carrier

      • Stack cartons neatly – no overhang

      • Wrap pallets securely, but keep all labels visible

      ⚠️ Warning: Pallets that are too tall, damaged, or missing labels may be rejected at Zalando’s dock.

      2. Labeling Requirements

      • Each pallet must have 4 SSCC pallet labels (one on each side)

      • All labels are generated in Zalando Vendor Portal (zDirect) when you create your ASN (Advance Shipping Notice)

      ℹ️ Info: The SSCC labels connect your shipment data to Zalando’s receiving system.
      Without correct labels, your goods cannot be processed.

      3. Booking a Delivery Timeslot

      • Pallet shipments require a confirmed delivery timeslot at Zalando’s dock

      • Your carrier (e.g. DHL, DSV) must book this via Zalando Inbound Portal (zDirect)

      • Trucks arriving without a booked timeslot will not be unloaded

      ⚠️ Warning: Trucks without a confirmed slot are automatically refused by Zalando.

      4. Information the Carrier Needs for Booking

      Ensure your carrier has the following information:

      • ASN number (from your Vendor Portal)

      • Delivery address (as listed in your ASN)

      • Number of pallets, total weight, and dimensions

      • Your company name and the carrier’s name (e.g. DHL, DSV)

      🏷️ What Is an SSCC Label?

      SSCC = Serial Shipping Container Code

      • A barcode Zalando uses to track your cartons and pallets

      • Created when you generate your ASN in the Vendor Portal

      • Must be affixed to every carton and pallet

      ⚠️ Warning: If SSCC labels are missing or incorrect, Zalando cannot check in your goods.

      đź“„ Required Documents

      Even within the EU, the following documents must always accompany your shipment:

      • Packing list (number of cartons per pallet)

      • Commercial invoice (including your company and Zalando FC address)

      • ASN (Advance Shipping Notice) from the Vendor Portal

      • Copy of SSCC labels to be handed to the driver

      ℹ️ Info: The ASN links your shipment to Zalando’s inbound system and must be created before dispatch.

      âś… Quick Checklist Before Dispatch

      • Correct EUR pallet, undamaged

      • Pallet securely wrapped, max height 1.8 m

      • All cartons labeled with SSCC labels (for parcel shipments)

      • Each pallet labeled with 4 pallet labels

      • ASN created in Zalando Vendor Portal (zDirect)

      • Carrier booked delivery timeslot in Zalando’s system

      • Driver has packing list + copy of SSCC labels

      đź’ˇ Tip: Take a quick photo of your labeled pallets before dispatch.
      This can help resolve disputes if Zalando reports missing or incorrect labels.

      📧 Send Us Your Shipping Information for Booking

      If you are sending pallets (LTL/FTL), please email us the details below.
      We will forward the information to the correct carrier and ensure the booking with Zalando is properly arranged.

      đź“© Send your email to:
      contact@sendify.se

      Include the following details:

      Example Email:

       

      Delivery to Zalando Fulfillment Center (address provided by Zalando)
      ASN Number:
      Number of pallets: 
      Total weight: 
      Shipper: [Your Company Name]
      Chosen Carrier: [DHL Freight / DSV] 

      Once we have received your email, our logistics team will:

      1. Review the information

      2. Forward it to the appropriate carrier

      ℹ️ You will be notified if we require any additional details.

      ⚠️ Important: Express Shipments

      The Guaranteed Service Refund (GSR) offered by carriers
      (DHL, UPS, FedEx) for Express Saver, Express, and Express Plus services does not apply to Zalando deliveries.

      Why GSR Does Not Apply

      • Pallet shipments require booked timeslots — deliveries outside the confirmed slot are not accepted

      • Parcel and express shipments may experience delays at Zalando’s inbound dock; such delays are not carrier-related, and refunds are therefore not granted

      ⚠️ Warning: GSR or express service guarantees do not apply to Zalando deliveries.
      đź’ˇ Tip: Always inform your customers that express delivery guarantees do not apply to Zalando shipments.

      🚀 Summary

      Type Booking Required? Labeling ASN Required? Notes
      Parcels (DHL, UPS, FedEx) No SSCC per carton Yes Upload tracking in zDirect
      Pallets (DHL Freight, DSV, etc.) Yes SSCC per carton + 4 per pallet Yes EUR pallets, booking required
      Express Shipments No SSCC per carton Yes GSR not valid

      💡 Tip: Always double-check your ASN and SSCC labels before dispatch — missing or incorrect labels are the most common cause of delays at Zalando.