Step-by-step guide for how businesses use DHL Home Delivery Return – from packing and labeling to pickup booking and return receipt.
📦 DHL Home Delivery Return – How It Works
1. Pack your items securely
Use durable packaging that withstands:
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Standard cargo handling
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Mixed-load transport
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Automated sorting
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Securing during transport
💡 If the package weighs more than 35 kg, it must be placed and secured on a pallet or other load carrier. DHL does not provide packaging materials.
2. Attach the return label
Print and attach one address label per parcel. Make sure:
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The label is clearly visible
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It is not folded over an edge
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It is not covered by tape, straps, or similar
✔️ OK: Flat and visible label on top
❌ Not OK: Folded label or covered by material
3. Book the pickup
Once the goods are packed and labeled, the sender (your customer) must contact DHL Freight customer service:
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📞 Call 0771-345 345
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Provide the following:
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Shipment number (10 digits)
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Dimensions (L×W×H in cm)
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4. Prepare for pickup
Place the return item(s) in an accessible location for the driver at the agreed pickup time.
5. Request a receipt
Ask the DHL driver to sign the provided pickup receipt. This acts as proof that the return was handed over.
FAQ
Who books the pickup?
The sender (your customer) must book it.
Can same-day pickups be arranged?
No, pickups are usually scheduled for the next business day.
What if the return is not accessible?
If the parcel isn’t accessible, the driver may not collect it.