DSV Parcel Home

DSV Parcel Home delivers parcels to private recipients at home, within Sweden and to 25 European countries. The recipient is notified before delivery, and on shipments abroad can redirect the parcel with Flex Delivery: change the day, send it to another address, or collect it at a depot, parcel shop or locker. Shipments abroad were previously sold as DB SCHENKERparcel home Crossborder.

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The recipient's mobile number and e-mail address are mandatory at booking.

DSV uses them to send the delivery notification.
Without them the recipient cannot use the Flex Delivery options on shipments abroad.

Sending to a company instead? Book DSV Parcel Business.

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To the door

DSV delivers to the recipient's home in Sweden and 25 European countries.

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Notified in advance

The recipient gets a notification before DSV attempts delivery.

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Flex Delivery

Sending abroad, the recipient can change the day, the address or switch to a collection point.

What can you send?

Parcels to private recipients. The limits below apply to shipments abroad. Within Sweden they are tighter.

Parcels: yes
Pallets: no
Non-stackable goods: no

Limit	Value
Max actual weight	30 kg per parcel, 99 kg per shipment
Max volume	0.36 m³ per shipment
Max length	2.0 m
Max width × height	80 × 60 cm
Length plus circumference	3.0 m
Volumetric conversion	280 kg per m³
Recipient type	Private persons
Within Sweden	Max 20 kg per parcel and 70 kg per shipment, max 0.25 m³, max length 1.8 m

Freight is calculated on the chargeable weight, which is the higher of the actual weight and the volumetric weight. The volumetric weight is the shipment volume in cubic metres multiplied by 280. Parcels must be machine-sortable; a parcel longer than 1.4 m cannot be sorted automatically and costs more.

Lead time

The lead time is shown in Sendify when you book. It is an estimate based on DSV's stated transit time for the route. Sending abroad, Germany and Denmark are typically 2 days, most of central Europe 3–4 days, Spain 4–5 days, Portugal 5–6 days, and the United Kingdom and Greece 6–8 days.

If the recipient uses a Flex Delivery option to move the delivery, the parcel arrives on the day they chose rather than the original estimate. You and your recipient can follow the parcel with tracking in Sendify.

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Guaranteed delivery? No. Transit times for DSV are estimates and cannot be guaranteed. If the shipment is time-critical, choose an Express service instead. Read more about guaranteed delivery times.

National and local customs rules may apply to the destination country, so check what the recipient needs to receive the goods. DSV does not carry weapons, valuables, alcohol, tobacco, live plants and animals, or perishable, refrigerated and frozen goods. Dangerous goods are accepted within Sweden in limited quantities only, and not at all on shipments abroad.

Liability follows NSAB 2015 as amended, which caps compensation at 150 SEK per gross kilo on domestic transport. Outside Europe the Montreal Convention applies instead, capping compensation at 19 SDR per kg.

What does it cost?

The price you see in Sendify is the full price for the shipment you enter. DSV's fuel and currency surcharges, customs handling on shipments abroad and anything driven by the weight, size or number of parcels you have given are already in it. Nothing predictable is added afterwards. It changes only if the shipment turns out to differ from your booking, or if you add an optional service below. On shipments outside the EU, import duties and taxes are charged separately by the authorities in the destination country.

How it works

Four steps from booking to the recipient's door.

1Book in Sendify

Enter the parcel dimensions, the weight and the delivery address, plus the recipient's mobile number and e-mail address.

2Hand the parcel over

Book collection with DSV customer service before 10:00 on the day of pickup. The latest pickup time for your address is shown directly in Sendify.

3The recipient is notified

DSV notifies the recipient before delivery. Sending abroad, they can redirect it with Flex Delivery if the timing does not suit them.

4Delivery to the home

DSV delivers to the address the recipient confirmed. You can follow the parcel with tracking in Sendify.

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Make pickup smooth

Label every parcel and make sure the labels are readable and flat.
Have the parcels packed and ready at the pickup location before the driver arrives.
Keep single parcels under 1.4 m where you can. Longer parcels cannot be machine-sorted and cost more.
Alternative: drop the parcels off at a DSV terminal.

Cancellation

If a shipment is not going to be sent, cancel it under Orders in Sendify, and do it in good time. DSV may charge a late-cancellation fee of 50–70 % of the shipment cost if you cancel after the booking cut-off. If a collection is not carried out, for example the driver did not arrive or the goods were not ready, you can rebook it in Sendify under Shipments › Alternative › Reschedule collection, or contact Sendify support so it can be raised with DSV.

Additional services

Optional services you can add when you book.

Sendify Secure

Extra cover for the goods above the carrier's standard liability.