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DSV Parcel Service Point
DSV Parcel Service Point delivers parcels to service points in Sweden and 19 European countries, where the recipient collects them at a time that suits them.
DSV Parcel Service Point delivers parcels to a collection point near the recipient, in Sweden and in 19 European countries, where they collect at a time that suits them. It fits orders up to 20 kg where a home delivery attempt is more trouble than a short walk to a local shop. Shipments abroad were previously sold as DB SCHENKERparcel Ombud Europa.
- DSV uses it to notify the recipient when the parcel has arrived at the service point.
- Storage time is generally 10 days, with a reminder after 5 days.
What can you send?
Single parcels to private recipients and small businesses. One parcel is one shipment, in Sweden and abroad.
- Parcels: yes
- Pallets: no
- Non-stackable goods: no
| Limit | Value |
|---|---|
| Parcels per shipment | 1 |
| Max actual weight | 20 kg per parcel |
| Max chargeable weight | 70 kg |
| Max volume | 0.25 m³ |
| Max length | 2.0 m |
| Max width × height | 80 × 60 cm |
| Length plus circumference | 3.0 m |
| Volumetric conversion | 280 kg per m³ |
Tyres cannot be delivered to a service point. Some countries apply tighter size limits than the network maximum, for example the Czech Republic 100 × 60 × 80 cm, Poland 60 × 41 × 38 cm, Italy a maximum length of 100 cm, and France and Spain a maximum circumference of 150 cm. Freight is calculated on the chargeable weight, the higher of the actual weight and the volumetric weight.
Lead time
The lead time is shown in Sendify when you book. It is an estimate based on DSV's stated transit time to the service point. Sending abroad, Germany and Denmark are typically 2 days, most of central Europe 3–4 days, Portugal 5–6 days, and Greece 6–8 days.
The estimate covers transport to the service point. The collection itself is up to the recipient, within the storage period. You and your recipient can follow the parcel with tracking in Sendify.
DSV does not carry weapons, valuables, alcohol, tobacco, live plants and animals, or perishable, refrigerated and frozen goods. Dangerous goods are accepted within Sweden in limited quantities only, and not at all on shipments abroad.
Liability follows NSAB 2015 as amended, which caps compensation at 150 SEK per gross kilo on domestic transport. Outside Europe the Montreal Convention applies instead, capping compensation at 19 SDR per kg.
What does it cost?
The price you see in Sendify is the full price for the shipment you enter. DSV's fuel and currency surcharges, customs handling on shipments abroad and anything driven by the weight, size or number of parcels you have given are already in it. Nothing predictable is added afterwards. It changes only if the shipment turns out to differ from your booking, or if you add an optional service below. On shipments outside the EU, import duties and taxes are charged separately by the authorities in the destination country.
How it works
Four steps from booking to collection.
1Book in Sendify
Enter the parcel dimensions, the weight and the destination, and provide the recipient's e-mail address.
2Hand the parcel over
Book collection with DSV customer service before 10:00 on the day of pickup. The latest pickup time for your address is shown directly in Sendify.
3The recipient is notified
DSV notifies the recipient by e-mail or SMS once the parcel has arrived at their service point.
4Collection
The recipient collects the parcel within the storage period, generally 10 days, with a reminder after 5.
Make pickup smooth
- Check the recipient's e-mail address before you book, because the arrival notification depends on it.
- Check the destination country's size limits if the parcel is bulky; several are tighter than the network maximum.
- Label every parcel and make sure the labels are readable and flat.
- Have the parcels packed and ready at the pickup location before the driver arrives.
Cancellation
If a shipment is not going to be sent, cancel it under Orders in Sendify, and do it in good time. DSV may charge a late-cancellation fee of 50–70 % of the shipment cost if you cancel after the booking cut-off. If a collection is not carried out, for example the driver did not arrive or the goods were not ready, you can rebook it in Sendify under Shipments › Alternative › Reschedule collection, or contact Sendify support so it can be raised with DSV.
Additional services
Optional services you can add when you book.
Sendify Secure
Extra cover for the goods above the carrier's standard liability.
Need more help? Contact Sendify support from your dashboard. Looking for a guaranteed delivery time? See Guaranteed freight.