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DSV System Home - kerbside delivery to private recipients

DSV System Home - kerbside delivery to private recipients

DSV System Home delivers larger general cargo to your private customers across the EU and Switzerland. The recipient books a delivery date through an online link, and DSV delivers to the kerb.

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DSV System Home covers the EU and Switzerland.
  • Maximum package size: 2.40 m × 1.20 m × 2.20 m
  • Maximum weight per package: 1 000 kg actual weight (800 kg to France, Spain, Portugal, Poland, Italy and Sweden)
  • Maximum billable weight per shipment: 2 500 kg
  • A truck of at least 12 tonnes must be able to reach the delivery address
Pallet exchange is not available with DSV System Home.
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Delivery to the door
DSV delivers to the kerbside at the recipient's home address.
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Recipient picks the day
The recipient confirms a delivery date through an online link, with SMS or email updates.
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One-person delivery
Goods are delivered kerbside by a single driver.

DSV System Home is for business-to-consumer deliveries. You provide the private recipient's name and email or phone number; DSV sends a link so the recipient can confirm a delivery date, and follows up by phone or email if they don't. Transit times are shown in the DSV Scheduler.

DSV System Home does not carry removal goods, hazardous goods on international exports, waste, temperature-controlled goods, live animals, unpackaged plants or perishables, weapons and ammunition under weapons-control law, shipments that must be unloaded from the side or by crane, or packages over 30 kg that a forklift or platform stacker cannot move.

What does it cost?

The price you see in Sendify already includes all of DSV's charges. The minimum charge is 319 SEK per shipment.

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Guaranteed delivery? No. Transit times for DSV are estimates and cannot be guaranteed. If you need an on-time guarantee, choose a guaranteed service. Read more about guaranteed delivery times.
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Booking and handling

  • Register pickups with DSV customer service before 10:00 on the pickup day.
  • Use transport-safe packaging and mark each item with a barcode label.
  • The goods are delivered to the kerbside; deliveries and collections run Monday–Friday, 08:00–16:00.
  • Deliveries outside normal hours or to hard-to-reach areas are by separate agreement and may carry surcharges.
Late pickups, late deliveries and cancellations

Pickup and delivery times for DSV are estimates and can be affected by traffic, weather or customs, so they cannot be guaranteed. Cancel in good time: if you cancel after the booking cut-off time, DSV may charge a late cancellation fee of 50-70% of the shipment cost. If a collection is not executed, for example the driver did not arrive or the goods were not ready, you can rebook it in Sendify under Shipments > Alternative > Reschedule collection, or contact Sendify support so it can be raised with DSV.

Additional services

These services can be booked together with DSV System Home.

Transport insurance

Add cover for the goods, arranged through DSV's branch office.

Insetting / Book and Claim

Reduce the shipment's Scope 3 emissions through DSV's Book and Claim solution.

Need more help? Reach out to Sendify support from your dashboard. Looking for guaranteed delivery times? See Guaranteed freight.