Pallet exchange allows you to trade Euro pallets at collection and delivery, saving costs on buying new ones. It’s available in select countries and requires pallets to meet specific quality standards.
Pallet Exchange allows you to swap empty EURO/EPAL pallets at collection and/or delivery, soyour pallet pool remains balanced. The carrier manages the pallet account and keeps track of your pallet balance directly.
Important: Pallet Exchange is available only to registered senders. You must contact us before activation so we can set it up with the carrier. Without this setup, pallet exchange will not be carried out.
Availability & Carriers
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DHL Freight: Pallet Exchange is supported in Germany (DE), Austria (AT), Belgium (BE), and the Netherlands (NL).
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DSV: Not supported yet — but we are working on it.
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Recipient type: Not available for private customers (B2C).
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Pallet type: Applies only to EPAL/EUR pallets.
Pricing
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€3.00 per EUR pallet (applies per pallet exchanged at collection and/or delivery).
How Pallet Exchange Works
You can request Pallet Exchange at collection, delivery, or both.
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At collection: Your loaded pallets are taken onboard. In return, you receive the same number of empty pallets.
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At delivery: The consignee receives the goods on pallets and hands back the same number of empty pallets to the driver.
This helps reduce the constant purchase of new pallets and ensures cost efficiency and sustainability.
How to Apply for Pallet Exchange
To enable Pallet Exchange for your account:
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Contact us via in-app chat or email contact@sendify.de.
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Provide the following details:
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Estimated number of shipments requiring Pallet Exchange in the next 12 months
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Company name
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Address
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Phone number
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Email
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We will send this information to the carrier.
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The carrier will set up a pallet account to track your pallet balance.
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We’ll confirm when your account is activated.
Until registration is completed, Pallet Exchange cannot be performed.
How to Book Pallet Exchange
When booking a shipment:
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Go to the Services step.
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Open Additional services (a pop-up window will appear).
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Scroll to the bottom of the pop-up and select Pallet Exchange.
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Enter the number of pallets to be exchanged at collection and/or delivery.
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Save and continue booking.
Note: The Pallet Exchange option only appears for registered senders and eligible lanes. If you don’t see it, contact us.
Countries Where Pallet Exchange Is Offered (via DHL Freight)
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Germany (DE)
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Austria (AT)
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Netherlands (NL)
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Belgium (BE)
If a Pallet Wasn’t Exchanged
Sometimes a swap may not be possible (e.g., the truck does not have enough empty pallets). If this occurs:
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Ask the driver to note it on the consignment note or delivery bill.
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Contact our Service Team via chat or email contact@sendify.de, including your shipment number and a note about the missed exchange.
We will follow up with the carrier to resolve the issue.
When a EUR Pallet Is Not Exchangeable
A pallet is not eligible for exchange if it has:
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Missing boards
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Boards broken diagonally or crosswise
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Splintered edges or exposed nail shafts
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Missing or damaged blocks exposing nails
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Missing EPAL marking
In general, a pallet must be structurally sound and safe to handle.
Key Takeaways
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Pallet Exchange requires prior registration with the carrier.
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Only registered senders can use this service.
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Cost: €3.00 per pallet.
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Available with DHL Freight in DE, AT, BE, NL.
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Not available for private customers.
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Carried out only with EPAL/EUR pallets in exchangeable condition.
📩 Need help or want to apply?
Use the in-app chat or email contact@sendify.de to get started.