How does an integration work?

With an integration to Sendify, you can automatically transfer orders from your webshop or ERP/business system directly into Sendify. This means you avoid manually entering recipient details and shipment data, saving time and reducing the risk of errors.

You can choose to work directly in Sendify or integrate Sendify into your business system. With a direct integration, you can often book shipping and print shipping documents without leaving your own system, while all shipping data is synchronized with Sendify.

Once the orders have been imported, you can:

• Compare shipping rates between different carriers directly

• Book shipping

• Print shipping documents

• Track deliveries

• Manage all your shipments in one single system

The import takes place through an integration between your system and Sendify and can be configured so that orders are automatically retrieved based on a selected order status.

How order import works

When an integration is active, Sendify automatically retrieves orders from your connected system. You decide which order status should trigger the import, for example when an order is paid or ready for delivery.

This means:

• Only relevant orders are imported

• You maintain control over when in the workflow the shipping booking should take place

• Order information (customer details, address, items, etc.) is transferred automatically
  
  

You can also have multiple integrations active at the same time, for example if you run several webshops or operate multiple companies. We recommend giving your integrations clear names so they can easily be distinguished in Sendify.

Integrate Sendify directly into your business system

In addition to importing orders into Sendify, you can in many cases integrate Sendify directly into your ERP or order management system via ready-made integrations or API.

This allows you to:

• Book shipping directly from your order view

• Automatically transfer order and address details

• Print shipping documents from your system

• Receive tracking numbers back to the order

• Reduce manual steps in your workflow

If a ready-made integration is not available, you can use the Sendify API to build your own solution.

Benefits of automatic import

More efficient workflow

• No double entry of order details

• Reduced risk of typos and incorrect addresses
• Faster handling from order to booked shipment

Better overview

• All imported orders are collected in Sendify

• Easy access to bookings and tracking

• Clear cost overview per shipment

Frequently asked questions

Can I connect multiple stores or systems?
Yes, you can have multiple integrations active at the same time.

What happens if an order is updated in my system?
This depends on the integration settings. Make sure the correct order status is used to avoid orders being imported too early or multiple times.

Troubleshooting

If orders are not being imported as expected:

• Check that the integration is active

• Ensure that the correct order status is selected

• Verify that the API key or login credentials are correctly entered

• Confirm that the orders in your system have the required status for import

Need help?

If you are still experiencing issues, you are very welcome to contact us at api@sendify.se and we will be happy to assist you further.